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Frequently Asked Questions

At what times are the check-ins and check outs?

Check-in starts at 4 PM and ends at 8PM. Please note that we are not a hotel. Please let us know your time of arrival to be able to welcome you the best possible way and give you the keys of the flat. If there are exceptionnal reasons, we can absolutely understand it and be a little flexible, but please keep us informed. Check-out are before 10 AM.

Is there a parking space with the apartment?

Yes, you will have your own private parking slot directly next to the appartments & villas.

Are towels and bed sheets provided in the apartment?

Yes we provide towels and bed sheets. The linnen & laundry cost 7,50€ per person.

Does the price include a cleaning service?

No. In order to make sure that the flat is clean for every client, we charge an extra cleaning fee on top of the total amount of your stay.
The cleaning fees are : 50€ for the appartments, 100€ for Villa Séraphins and 120€ for Villa Escandihado.

Will I sign a short term rental agreement ?

Yes, we will sign a short term rental agreement during the check-in.

Do I have to make an advance payment on the day of the booking ?

Yes, we ask for a 30% advance payment in order to confirm your booking. For the remaining 70%, we will discuss about the dates of the collect.

Will I receive an invoice after the check-out?

Yes we can hand you an invoice during check-out if you request so.

Cancelation policy

All bookings are definitive and non refundable.

Are animals allowed in the apartments ?

Animals are allowed in the apartments. We provide this service beceause we thinkg it is important to give pet owners the same chances to book and enjoy their holidays. The only thing we ask is not to let them get on the couches & beds, don’t leave them walk free, in order to respect other guest, as well as an extra 30€ fee for the extra cleaning this will demand.

Can I smoke in the apartments ?

Smoking is strictly forbidden in the apartments and the villas. You can smoke outside, while enjoying the view and the good weather.