Frequently asked questions
Everything you need to know before booking. Can't find your answer? Write to us, we reply the same day.
Booking and payment
How do I book, and why book direct?
Choose your dates and your home with the “Book” button: you see live availability and the exact price, then book in a few minutes. Booking with us rather than through a platform means no service fees, and you deal with us directly.
Do I have to pay everything when I book?
No. Payment is made in three instalments: 30% when you book to secure your dates, 40% two months before arrival, then the remaining 30% one month before. For each instalment you receive an email with a secure payment link. If you book between two months and one month before arrival, the 40% is requested right after booking; less than a month before, the full amount is paid when booking.
Which payment methods do you accept?
Credit or debit card, iDEAL | Wero, Bancontact, Apple Pay or Google Pay. Online payments go through Stripe, a secure payment platform: we never see your card details.
What happens if I cancel?
Payments already made are not refunded if you cancel, except in cases of force majeure. We recommend taking out travel cancellation insurance. If something unexpected happens, contact us: we always look for a solution together.
Do you offer rates for long stays?
From November to March (except the Christmas holidays): special rates for weekly or monthly stays, on request.
Fees and taxes
Is cleaning included? Can I do it myself?
End-of-stay cleaning is compulsory and done by our team: €50 for an apartment, €120 for the villa. We want every guest to arrive in a spotless home, and you are on holiday: let us take care of it.
Are bed linen and towels provided?
Yes: bed linen and bath towels are provided, for €7.50 per guest. Just remember to bring your own pool and beach towels.
How does the tourist tax work?
The tourist tax is 5.76% of the total rent. We collect it with your stay and pass it on to the municipality.
Arrival and departure
What time can I arrive?
You can arrive from 4 pm. Self check-in means you stay flexible if you arrive late: you will receive all the information beforehand to find the property and its key without any trouble. If needed, we can be reached by phone until around 10 pm.
What time do I need to leave?
By 10 am. Our cleaning team needs to be able to start at that time to get the property ready for our next guests.
Is there parking?
Yes, every home has private parking. For the apartments, one space is included, and a second one on request at no extra cost.
During your stay
Is the pool shared? When is it heated?
The villa has its own private 7 × 5 m pool. The three apartments share an 8 × 4 m pool. Both pools are heated from mid-March to the end of October. Outside that period, we switch off the heating to limit energy use.
Is there wifi and air conditioning?
Yes: fibre wifi and air conditioning in every room, in all our homes.
Can we walk to the village?
Yes. Place du Clos, in the heart of Montauroux, with its bakeries, grocery, bars and restaurants, is a 3-minute walk from the apartments and 5 minutes from the villa.
Families and pets
I'm travelling with a baby: can you help?
Of course. Every year we welcome many families with young children. A baby cot and high chair are available on request: let us know when you book so everything is ready when you arrive.
Do you accept pets?
Yes, in all our homes, for €30 per pet per stay. We simply ask you not to let them on the beds and sofas.